Your business has outgrown
its systems.
We help South African SMEs fix the operations holding them back. From diagnosis through to hands-on implementation — all from one provider.
Book a free diagnostic
Growing businesses break on this
It's not a lack of revenue. It's a lack of systems built for where you are now.
Processes that live in someone's head
No documentation, no handover, no resilience. When a key person is sick or leaves, things fall apart.
Manual work that creates errors
Spreadsheets, copy-paste, chasing emails. Every manual step is a chance for something to go wrong or get forgotten.
Compliance gaps accumulating quietly
POPIA, labour law, BBBEE — the obligations are real and growing. Most businesses know they're exposed but don't know where to start.
How we fix it
Free Operational Diagnostic
A structured 60–90 minute assessment of how your business operates. We identify the gaps and prioritise what matters most.
We design the solution
Process maps, SOPs, compliance frameworks, or system design. Based on findings from the diagnostic, not assumptions.
We implement it
Not just a report. We build, configure, and hand over a working solution — automation, tools, or both.
Who we work with
Owner-managed South African businesses with 5 to 50 staff — growing, but held back by operations that haven't kept pace.
Your bookkeeper is the only person who knows how invoicing works — and they're going on leave
You've got compliance obligations you know you're not meeting, but you don't know where to start
New staff take weeks to get productive because nothing is documented
You're copying data between spreadsheets because your systems don't talk to each other
You've outgrown the informal processes that worked when the team was smaller
You want to grow, but you know the operations can't carry the weight yet
Why SA SMEs choose Sorted
Local presence
Based in Cape Town, serving all of South Africa. We understand the local regulatory landscape and business environment.
Fixed pricing
Every engagement is scoped and priced before work begins. No hourly billing, no open-ended invoices, no surprises.
Hands-on delivery
We don't hand you a report and walk away. We build, implement, and hand over working solutions your team can run.
Enterprise method, SME scale
Structured operational methodology adapted for businesses that don't have enterprise budgets or in-house ops teams.
One value chain. Four entry points.
Engage at the tier that makes sense for where your business is right now. Each naturally leads to the next.
Tier 1
Operational Diagnostic
A structured assessment of how your business operates. Find the gaps before designing the fix.
No obligation
- 60–90 minute structured session
- Workflow and process review
- Compliance gap identification
- Prioritised action plan
Tier 2
Process Design & Compliance
SOPs, compliance frameworks and role clarity. Properly documented and ready to use.
Project-based engagement.
- Process mapping & SOP creation
- POPIA, labour law & BBBEE compliance
- Role clarity frameworks
- KPI design & reporting structure
Tier 3
Automation & Systems
CRM automation, workflow tools, integrations, dashboards, and custom implementations.
Setup + monthly retainer
- CRM & workflow automation
- System integrations & dashboards
- Document generation & reporting
- Deployment & handover
Tier 4
Ongoing Operations Support
Monthly retainer for system upkeep, continuous improvement, and ad-hoc operational advisory.
Per month
- System maintenance & monitoring
- Continuous process improvement
- Monthly reporting & review
- Ad-hoc operational advisory
Clients engage at any tier. Each naturally leads to the next. No lock-in contracts. Tiers 2–4 are quoted per engagement.
If your business is growing,
but your operations aren't keeping up
Most businesses reach a point where informal systems can't carry the weight of growth. What worked at five staff breaks at fifteen.
We help you identify what's holding you back — whether that's undocumented processes, compliance gaps, disconnected tools, or all three.
Then we fix it. Process design, compliance frameworks, automation, or ongoing support — based on what your business actually needs.
We don't just advise. We implement.
Built around how your business actually works.